Sale Terms
- Sopkart.com is marketing and distribution company, not a manufacturer.
- Our responsibility ends once the goods leave our warehouse.
- All products are sold with a valid GST invoice. To include your company’s GST number, provide it during checkout along with a copy of your GST certificate.
- A convenience fee of 2% applies for buyer cancellations before shipping; this increases to 5% after shipping. Modifications after shipping incur a 3% fee, while no charges apply before shipping. Refunds are processed once the returned product is verified to be in its original condition.
- Convenience fees are non-refundable for payments made via Bajaj EMI. For buyer-initiated cancellations post-shipping, a 5% deduction applies.
- Components sold are individual parts and do not constitute a complete system unless explicitly stated.
- Inform us at purchase if the product is intended for abnormal usage environments, as warranty may be void otherwise.
- Customers are expected to review and understand these terms; ignorance does not exempt responsibility.
- For gaming chairs, only part replacement is offered for defective or damaged items. No refunds apply.
- For “Dead on Arrival” (DOA) claims, all product accessories must be included. Missing items will disqualify DOA claims.
- Physical damage, tampering, or mishandling voids the warranty. Installation requires a qualified PC hardware engineer.
- Sopkart.com reserves the right to cancel orders due to price or stock issues.
- All disputes are subject to the exclusive jurisdiction of Bangalore courts.
WARRANTY & RMA TERMS:
- All products carry carry-in warranties. Buyers bear shipping costs for RMA requests outside our policy window.
- On-site warranties are covered only within the manufacturer’s service range. Otherwise, the warranty shifts to a carry-in service.
- RMA return shipping is not insured for transit damage; we bear no liability in such cases.
- “Direct Warranty” or “Manufacturer Warranty” means direct manufacturer support. For assistance, contact us.
- Always include a copy of the invoice for warranty claims.
- Warranty repairs/replacements are accepted only for products in good physical condition.
- Products with broken components, tampered seals, or physical damage void warranties.
- RMA/Warranty claim timelines depend on the manufacturer. Sopkart.com facilitates the process but does not control delays.
- Warranty is void for damages caused by mishandling, improper installation, or power issues.
- Warranties cover manufacturing defects per the manufacturer’s policy. Customers must approach local service centers when available.
- Warranty services include repair or replacement based on manufacturer policies.
- Incomplete products missing accessories or packaging may be rejected for warranty service.
- Service disputes must be addressed directly to the manufacturer or distributor.
- Warranty services require full payment completion.
- Sopkart.com may revoke its RMA/Warranty facilitation services without prior notice.
General Terms
- All content on Sopkart.com is protected by copyright laws and owned. Reuse, reproduction, or redistribution is prohibited without consent.
- Sopkart.com disclaims warranties of all kinds, including implied warranties of accuracy or fitness for a purpose.
- Sopkart.com reserves the right to suspend or cancel services in case of technical issues affecting site security or functionality.
- User privacy is valued, and personal data is not shared with third parties for marketing purposes.
- Cash payments above ₹50,000 are not accepted.
Disclaimer Policy
- Sopkart.com and its associates strive for accuracy but accept no liability for errors, omissions, or consequences of using information from the site.
- All products, documents, and related graphics are provided “as is,” without warranties of any kind.
- Sopkart.com is not responsible for external links or third-party content.
- Users are encouraged to verify critical information independently before relying on it.
For grievances, email us at info@sopkart.com.
